Orders are usually processed and shipped within 1-2 working days of purchase.
We accept Paypal, Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-Check (i.e. using your regular Bank Account).
We are only able to cancel or modify orders within the first 2 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.
Once we receive your order, it takes 1–2 days for processing. As soon as your order is processed, delivery times vary based on selected shipping rates. Standard shipping within the contiguous 48 states takes 4–7 business days to arrive; expedited shipping should arrive within 2–3 business days.
We offer free shipping on all US orders.
If your address is not available, we will send you an email or call you. Please be sure to check your email within 24 hours of placing your order. We will do everything we can to fulfill your order.
Yes, you will. When your package is scanned by our shipping provider, we will send you an email with the tracking number included.
PRODUCT & WARRANTY
Here at Venture Pal, we take health and quality very seriously. All of our plastic water bottles are BPA free and many are also made from Tritan.
Our stainless steel water bottles are also BPA free and are made from food-grade stainless steel.
We offer 32oz, 64oz and 128oz water bottle.
All our bottles are hand washed only. Please do not use the bottles in the dishwasher. Because the heat from most dishwashers can damage the beautiful powder-coated finish on the exterior.
Yes. All products carry a 3 month warranty from date of purchase. If there is any problem, just contact with us, we will handle with it immediately.
If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. Venture Pal reserves the right to deny any return request. You will be responsible for paying for your own shipping costs for returning your item. Original shipping charges are not refundable.