Cancellation policy

Last updated: August 27, 2026

Some items in our store may be offered as subscriptions, pre-orders, or Try Before You Buy purchases. This Cancellation Policy explains how changes, cancellations, and recurring orders are handled for these types of purchases. Please review this policy carefully before placing your order.

Subscriptions

When you purchase a subscription, you agree to receive recurring deliveries based on the delivery frequency you select at checkout.

Your payment method will be stored securely and automatically charged for each scheduled subscription order unless you pause, skip, modify, or cancel your subscription before the next order is processed.

Subscription Discounts

Eligible subscription purchases may receive the following savings:

• 20% off your first subscription order

• 15% off future subscription orders

Subscription discounts apply only to eligible subscription purchases and are subject to the terms displayed at the time of purchase.

Subscription discounts cannot be combined with other promotional offers or discount codes unless otherwise stated.

If you cancel your subscription, the discount will no longer apply to future orders. Any subscription order that has already been processed will retain the pricing applied when that order was created.

Managing Your Subscription

You can manage your subscription through the link provided in your subscription or order confirmation email, or through your customer account.

Depending on the options available for your subscription, you may be able to:

• Pause your subscription

• Skip an upcoming delivery

• Change your delivery frequency

• Change your next shipment date

• Update your shipping address or billing information

• Swap eligible products or flavors

• Cancel your subscription

Changes must be made before your next scheduled subscription order enters processing.

Pausing or Skipping Deliveries

You may pause your subscription or skip an upcoming delivery at any time before the next scheduled order is processed.

Pausing or skipping an order does not cancel your subscription. Your subscription will remain active and will resume according to the schedule selected in your account unless you make additional changes.

Canceling Your Subscription

You may cancel your subscription at any time.

To prevent an upcoming recurring charge, your cancellation must be completed before the next scheduled subscription order enters processing.

Once an order has entered processing, the cancellation will apply only to future subscription orders and will not automatically cancel, refund, or stop the order currently being processed.

There is no cancellation fee for ending your subscription.

Subscription Changes and Promotional Eligibility

Subscription discounts and promotional pricing are intended for genuine recurring subscription purchases.

Venture Pal reserves the right to limit promotional eligibility in cases of suspected fraud, abuse, or other activity that violates the applicable promotional terms.

Canceling a subscription does not retroactively change the price of subscription orders that were validly completed before cancellation.

Orders in Processing or in Transit

Once a subscription order has entered processing or has been shipped, it may no longer be possible to cancel, modify, or intercept the shipment.

If you contact us shortly after an order begins processing, we may attempt to assist, but we cannot guarantee that changes or cancellations will be possible.

Once an order has been transferred to a shipping carrier, package interception is subject to the carrier's policies and availability. Venture Pal cannot guarantee successful interception of a shipment that is already in transit.

If you receive an order that you no longer want, please refer to our Returns Policy to determine whether the order is eligible for return or refund.

Pre-Orders

When you purchase a pre-order, you are placing an order for a product that is not yet available for immediate fulfillment.

Depending on the product and checkout terms, we may collect full payment, partial payment, or securely store your payment method and collect the remaining balance at a later fulfillment date.

You may request cancellation of a pre-order before it has entered fulfillment.

Once a pre-order has been fulfilled or shipped, it can no longer be canceled. You may instead request a return or refund in accordance with our Returns Policy.

Try Before You Buy

When you place a Try Before You Buy order, your payment method may be authorized before fulfillment.

You will be given a specified evaluation period to decide whether to keep the item.

If an eligible item is not returned within the applicable evaluation period and in accordance with the return requirements provided with your purchase, your payment method may be charged for the applicable purchase amount.

General Order Changes

Requests to cancel, pause, skip, or modify an order must be submitted before the order enters processing.

Once an order has already been processed, fulfilled, or shipped, we may be unable to make changes to that order.

Customers are responsible for providing accurate shipping, billing, and contact information. Venture Pal is not responsible for delays, failed deliveries, or other issues resulting from incorrect or incomplete information provided at checkout.

Returns and Refunds

Cancellation of a subscription prevents eligible future recurring orders but does not automatically refund an order that has already been processed.

For consecutive subscription orders of the same product, refund eligibility under our 30-Day Money-Back Guarantee will generally be limited to the most recent eligible order, subject to the terms and exceptions set out in our Returns Policy.

Approved returns and refunds are handled in accordance with our Returns Policy. Please refer to that policy for eligibility requirements, applicable conditions, and processing timelines.

Contact Us

If you have any questions about your subscription, cancellation, upcoming delivery, or order changes, please contact us at support@venturepal.com.