Eligible purchases made through Venture Pal’s official sales channels may qualify for our 30-Day Money-Back Guarantee.

If you're not satisfied with your purchase, you can request a refund review within 30 days of delivery. Our support team may first work with you to help resolve the issue through usage guidance or other solutions.

Basic eligibility

• Request submitted within 30 days of delivery
• Purchase made through Venture Pal official channels
• Order number required

Both one-time purchases and individual subscription shipments may qualify.

If approved, resolutions may include a refund, replacement, or store credit.

Refunds are typically processed within 5–10 business days after approval.

View full refund policy

Orders are typically processed within 1–2 business days from our fulfillment centers. After shipping, delivery usually takes 3–7 business days depending on your location and the carrier.

Shipping details

Orders are typically processed within 1–2 business days from our fulfillment centers. After shipping, delivery usually takes 3–7 business days depending on your location and the carrier.

• Carriers: USPS, UPS, or Amazon Logistics
• Tracking information is provided once the order ships
• Delivery times are estimates and may vary during peak seasons or due to carrier delays

Shipping cost

Standard shipping is $5 for orders under $25 within the contiguous United States. Orders $25 and above qualify for free standard shipping.

Free shipping does not apply to the following locations: Alaska, Hawaii, American Samoa, U.S. Virgin Islands, Palau, Northern Mariana Islands, Marshall Islands, and Micronesia.

Expedited options such as Two-Day Shipping or USPS Priority Mail may be available at checkout for an additional cost.

View full shipping policy